Thank you for choosing Mavoli. We are committed to providing high-quality products and ensuring your satisfaction. Please read our return policy carefully to understand how we handle returns, exchanges, and refunds.
Non-Returnable & Non-Exchangeable Items
Lingerie, Harnesses, and Adult Products
Due to hygiene and safety standards, all products in the Lingerie, Fantasy, Harness, and Adult Fun categories are non-refundable and non-exchangeable. We appreciate your understanding as this policy ensures the highest standard of safety and quality for our customers.
General Return Policy
For products outside of these categories, we offer a 30-day return policy. This means you have 30 days after receiving your item to initiate a return.
- The item must be in the same condition as when received—unworn, unused, with all tags attached, and in the original packaging.
- Proof of purchase, such as a receipt or order confirmation, is required.
How to Start a Return
To begin a return, please contact us at service@mavoli.com. Once your return is approved, we will send detailed instructions on how and where to send your package. Please note that, due to our commitment to providing low-cost, fast worldwide shipping, we are unable to offer free returns. Items returned without prior authorization will not be accepted.
For any questions regarding returns, feel free to reach out to our customer service team at service@mavoli.com.
Damaged or Defective Items
We strive to ensure every order arrives in perfect condition. Please inspect your order upon receipt. If you find any items that are defective, damaged, or incorrect, contact us immediately so we can assess the issue and work to resolve it promptly. Your satisfaction is our priority, and we’ll take necessary steps to make things right.
Exceptions to the Return Policy
Certain items are non-returnable and non-refundable, including:
- Custom-made or personalized items
- Products in the Lingerie, Harness, and Adult Fun categories
- Personal care products (such as beauty items)
- Sale items and gift cards
If you have questions about whether your item qualifies for a return, please contact us before making your purchase.
Exchange Policy
If you wish to exchange an item, the quickest way to ensure you receive the desired product is to initiate a return for the original item. Once the return is accepted, you can make a new purchase for the replacement item.
Refunds
Once your return is received and inspected, we will notify you of the refund approval status. Approved returns will be refunded to your original payment method. Please be aware that your bank or credit card provider may require additional processing time for the refund to appear in your account.
Thank you for shopping with Mavoli. We value your trust and strive to provide a seamless experience. If you have any questions about our return policy or need further assistance, please contact us at service@mavoli.com.
